Privacy Policy
This page explains how Zippi collects, uses, and shares information when people use the app and related voice-first travel features.
Zippi (“we”, “our”, or “us”) operates a voice-first travel application that helps users find and compare rides, flights, hotels, and places.
This Privacy Policy explains how we collect, use, and share information when you use the Zippi mobile application (“App”).
1. Information We Collect
a) Voice Input
When you use voice features, we collect audio input to process your request (for example, “get me a ride home” or “find flights to Miami”). This audio may be transmitted to third-party speech-to-text providers to convert it into text.
b) Location Data
We collect your location when you use features that require it, such as finding rides, nearby places, or relevant travel options. Location data is used only while the app is in use, unless otherwise stated.
c) Search and Usage Data
We collect information about your searches and interactions within the app, including:
- Ride, flight, hotel, and place searches
- Selected options and preferences
- Favorites and recent locations
d) Device Information
We may collect basic device information such as device type, operating system, and app version to improve performance and compatibility.
e) Analytics Data
We use analytics tools to understand how users interact with the app and to improve functionality and user experience.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your ride, flight, hotel, and place searches
- Convert voice input into text and respond to your requests
- Improve app performance, accuracy, and features
- Personalize your experience (such as saving favorites and recent locations)
- Monitor usage and troubleshoot issues
3. Sharing of Information
We may share information with trusted third-party service providers in order to operate the app, including:
- Speech-to-text providers (for example, Deepgram and OpenAI) to process voice input
- Mapping and location services (for example, Google Places) to resolve destinations and provide results
- Analytics providers (for example, Mixpanel) to understand app usage
These providers only receive the data necessary to perform their functions and are not permitted to use it for unrelated purposes.
4. Voice Data Handling
Voice input is processed to convert speech into text. Audio data may be transmitted to third-party services for processing. We do not store voice recordings longer than necessary to complete the request, unless explicitly stated.
5. Location Data Usage
Location data is used to provide relevant ride, place, and travel results. Location access is used only when required for functionality and in accordance with your device permissions.
6. Data Retention
We retain certain information such as favorites and recent searches to improve your experience. We retain data only as long as necessary for app functionality and operational purposes.
7. Data Security
We take reasonable measures to protect your information from unauthorized access, loss, misuse, or alteration.
8. Your Choices
You can:
- Disable location permissions through your device settings
- Choose not to use voice features
- Contact us to request deletion of your data
9. Children’s Privacy
Zippi is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact: